You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.
Job Description:
Location: We support US virtual working arrangements in the contiguous 48 states.
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At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.
The opportunity:
The Correspondence Workflow Specialist monitors department incoming and assigned work, communicating to staff and Correspondence Management recommendations to ensure template implementation and revision deadlines are met.
How you will contribute:
- Monitor incoming and assigned work by primarily using Outlook email and Service Now to ensure deadlines will be met. Communicate to Correspondence Management, changes that are needed to ensure deadlines are met.
- Maintain daily spreadsheet of inventory to be completed, including detailed status for all open items.
- Review, evaluate and report delays and risks of missing deadlines.
- Maintain weekly dashboard in TFS (Azure Dev Ops) with status of all open items. Compile dashboard report, based on TFS, that is sent to senior leadership, Client Services and Project Management.
- Maintain calendar of deadlines that lists status of each template implementation and/or revision received.
- Communicate to team member’s supervisor actions that need to be taken to ensure template implementation or revision deadlines are being met.
- Review template issues prior to sending to Helpdesk.
- Submit and follow up on production support Service Now (Helpdesk) tickets.
- Recommend any changes required in work assignments to ensure deadlines are met.
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What you will bring with you:
- 3 years of healthcare experience or associate degree in related field.
- Knowledge of contractual service level agreements required.
- Associate Degree or equivalent work experience.
- Previous experience in analyzing data.
- Previous experience with monitoring workflow, assigned tasks and deadlines.
- Advanced level knowledge of Excel.
- Ability to remain organized with multiple interruptions.
- Ability to evaluate and interpret data.
- Analytical problem solving skills.
- Ability to work without supervision.
- Excellent PC skills.
- Detail orientated.
- Excellent written and verbal communication skills.
- Ability to work well with others.
- Required to attend additional training as requested/deemed necessary.
Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.
Not ready to apply yet but want to stay in touch? Join our talent community (https://pages.beamery.com/sunlifecareers/page/join-us-canada) to stay connected until the time is right for you!
Life is brighter when you work at Sun Life
- Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
- Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
- A flexible work environment with a friendly, caring, collaborative and inclusive culture
- Great Place to Work® Certified in Canada and the U.S.
- Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a California resident, the salary range for this position is:
- Southern region: $43,600 - 58,800 annually
- Central region: $48,100 - 65,000 annually
- Northern region: $51,500 - 69,400 annually
If you are a Colorado resident, the salary range for this position is $43,600 - 58,800 annually.
If you are a New York resident, the salary range for this position is $48,100 - 65,000 annually.
If you are Washington resident, the salary range for this position is $51,500 - 69,400 annually.
We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs
Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
Job Category:
Posting End Date:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
