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candidateJob description:
We are a small development company providing software for the equestrian industry, based in Shelburne Falls, MA. We are seeking a customer service representative able to take on day to day customer service needs and assist with establishing best practices for customer support as our company grows. Our customer service support needs are both business to business and business to consumer based. The ideal candiate will be able to effectively communicate with clients, troubleshoot, and resolve whatever issues they may have while navigating the software. This position also will involve the onboarding and training of new clients as well as day to day documenation of new features and processes.
Please submit your resume along with a cover letter as to why you would be a good fit for this position.
We would be willing to offer this as a remote position for the right candidate with Equestrian Industry knowledge.
Daily Responsibilities include
- Handling support requests via calls and emails as well as sms/chat
- Getting help and/or escalating support issues when necessary
- Communicating to resolve issues in a timely manner
- Manage requests for new features and updates to our software. This requires communicating requirements to our development team and keeping customers up to date on progress.
- Writing customer documentation
- *Other duties may be assigned based on workload and seasonality*
A successful candidate must:
- Have prior experience providing timely and successful customer service
- Have excellent written and verbal communication skills
- Be able to manage multiple tasks simultaneously
- Be a self motivated person who shows initiative
- Be able to work both independently and as part of a team
- Be comfortable using and learning a range of business software applications
- Experience in an equestrian show office would be preferred, however any general equestrian industry experience would be needed for this position
Other helpful skills:
- Experience with troubleshooting technology or software systems
- Experience with support ticketing software; we use FreshDesk
- Experience with both Mac and Windows computers
- Using time management tools to track day to day tasks
- Content Management
- Microsoft 365 & Teams
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Remote: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote
